Refund policy

We want you to love what you buy from the250.shop. This policy explains when you can return an item, when you can request a refund, and how to start the process.

Because we sell two different kinds of products, this policy has two sets of rules. Please check which category your item falls into before submitting a request.

1. Product categories

Made-to-order items — Custom-printed apparel, accessories, drinkware, posters, and similar products. These are produced specifically for you after you place your order. Examples: t-shirts, hoodies, hats, mugs, phone cases, posters, tote bags.

Stock items — Pre-made, non-customized products we hold in inventory and ship ourselves. Note: We do not sell any stock items at this time.

If you're unsure which category your item belongs to, check the product page or contact us before purchasing.

2. Made-to-order items (strict policy)

Because made-to-order items are produced specifically for you, we do not accept returns or exchanges for buyer's remorse, including:

  • Ordering the wrong size, color, or style
  • Changing your mind after ordering
  • Print placement variation up to 0.5" on direct-to-garment products (this is within manufacturer tolerance and not considered a defect)

When we will replace or refund a made-to-order item

We will offer a free replacement or full refund if your item is:

  • Damaged in transit
  • Misprinted, misaligned beyond the 0.5" tolerance, or has a manufacturing defect
  • The wrong item, size, or color compared to what you ordered
  • Lost in transit (carrier-confirmed)

How to file a claim

  1. Contact us within 30 days of delivery (or within 30 days of the estimated delivery date if your package never arrives).
  2. Include your order number and clear photos of the issue (for damaged or defective items). For lost packages, include the tracking number.
  3. You do not need to ship the item back — photo evidence is sufficient.

Once approved, we'll send a replacement at no cost to you, or issue a full refund to your original payment method.

Non-returnable made-to-order items

For health and hygiene reasons, the following are non-returnable and non-refundable, even if defective:

  • Face masks
  • Underwear and intimate apparel
  • Any sealed personal-care item

Failed delivery / wrong address

If a package is returned to us because an incorrect or incomplete address was provided at checkout, you have two options:

  • Pay reshipping costs to send it to a corrected address, or
  • Receive a partial refund (product cost only — shipping is non-refundable).

3. Stock items (standard return policy)

For non-customized stock items, we offer a more flexible policy.

Return window

You have 30 days from the delivery date to request a return for any reason, including buyer's remorse.

Conditions

  • Item must be unused, unworn, and in original packaging with all tags attached.
  • A receipt or order number is required.
  • Sale items, gift cards, and final-sale items marked as such are not eligible for return.

Return shipping

  • Defective or wrong item shipped: We cover return shipping and provide a prepaid label.
  • Change of mind: You are responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend a trackable shipping method for any return valued over $75. We can't guarantee receipt of items returned without tracking.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days of inspection. Depending on your bank, it may take additional time to appear on your statement.

Exchanges

We replace stock items only if they arrive defective or damaged. To exchange for a different size or variant of a stock item, please return the original and place a new order.

4. Shipping destinations

We currently ship to and accept returns from addresses in the United States only.

5. How to contact us

To start a return, replacement, or refund request, reach us through:

Please include your order number, the issue, and photos (for Made-to-Order claims). We aim to respond within 1–2 business days.

6. Late or missing refunds

If your refund has been approved but hasn't arrived:

  1. Re-check your bank or card statement.
  2. Contact your bank or card issuer — posting times vary.
  3. If it's been more than 10 business days since approval, contact us at support@the250.shop.

7. Damaged on arrival

If your package arrives visibly damaged, photograph it before opening if possible, then photograph the contents. This significantly speeds up claims with our shipping carriers.

8. Changes to this policy

We may update this policy occasionally. The "Last updated" date at the bottom reflects the most recent revision. Material changes will be announced on our store.

This policy does not affect your statutory consumer rights under applicable US law.

Last Updated: May 18, 2026